Shipping policy
SHIPPING POLICY
Last updated: October 2, 2026
Thank you for choosing eloura. This policy describes the terms for processing and delivering orders placed through our online store.
ORDER PROCESSING
Orders are generally processed within 1 business days after they have been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Once an order has been dispatched, the customer may receive a confirmation email containing tracking information, when available.
DELIVERY TIME
The estimated delivery time is generally between 1 and 3 business days after the order has been processed.
Delivery times are estimates and may be affected by the customer’s location, the selected shipping method, courier workload, public holidays, weather conditions, or other circumstances beyond eloura.’s control.
If a different delivery time is displayed at checkout, the timeframe shown during checkout will apply.
SHIPPING COST
The shipping cost is calculated and displayed at checkout before the order is finally confirmed.
Orders within Bulgaria totaling €89 or more qualify for free shipping. For orders below €89, a shipping fee of €3.90 applies.
SHIPPING ADDRESS
The customer is responsible for providing accurate and complete shipping information. eloura. is not responsible for delays or unsuccessful delivery caused by an incorrect, incomplete, or inaccessible address.
If you notice an error in your address, please contact us as soon as possible through the Contact page. We cannot guarantee that an address can be changed after the order has already been dispatched.
INTERNATIONAL SHIPPING
Shipping is available only to the countries and regions that can be selected during checkout.
International orders may be subject to local customs duties, taxes, or other charges. If these costs are not included in the final price displayed at checkout, they are the responsibility of the recipient.
DELAYED ORDERS
If your order is delayed, please first check the tracking information, if available. If the order has not arrived within the stated delivery timeframe, contact us through the Contact page and include your order number.
We will investigate the matter with the supplier or courier company.
DAMAGED OR MISSING SHIPMENTS
If your shipment arrives visibly damaged, please take clear photographs of the packaging and products and contact us as soon as possible.
If an item is missing or damaged, send us your order number and clear photographs so that we can review the case and offer an appropriate solution.
UNDELIVERED OR RETURNED SHIPMENTS
If a shipment is returned because of an incorrect address, failure to collect the parcel, or refusal of delivery, an additional reshipping fee may apply.
CONTACT
If you have any questions regarding shipping, please use the Contact page in our online store and include your order number.
This policy may be updated if there are changes to the courier services, shipping prices, or delivery timeframes we use.